Greater Elgin Family Care Center is committed to providing all people quality, affordable health and dental care. Each quarter, we ask our patients to complete a quick Patient Satisfaction Survey to provides us feedback. These surveys are used to help us improve how we better serve you! Your experience is important to us. GEFCC completes patient satisfaction surveys at all its Health Centers every quarter. Our benchmark for patient satisfaction is 75%.
The following are 2005-2017 results, aggregated, indicating tremendous patient satisfaction with Greater Elgin Family Care Center.
Patient Satisfaction Survey Results
| Question | Mean for ’05-’17 |
|---|---|
| 1. The phone operator staff and call center | 88% |
| 2. The reception staff | 92% |
| 3. Receiving a timely appointment | 89% |
| 4. Education and explanation of plan provided in a way that I can understand | 92% |
| 5. The follow up and coordination of my care | 92% |
| 6. The staff addressing my medical needs today | 92% |
| 7. The time spent waiting | 86% |
| 8. The respectfulness of staff | 92% |
| 9. Receiving test (X-ray and/or lab) result and recommendations in a timely manner | 88% |
| 10. The handling of my personal medical information in a private and confidential manner | 93% |
| 11. Your medical assistant | 92% |
| 12. Your health provider (doctor, nurse practitioner, midwife or physician assistant) | 94% |
| 13. Overall, how satisfied are you with the Health Center? | 93% |
Your Experience Matters
Feedback
We welcome your feedback and ideas for suggestions for improvement. Contact us!
Share your Story
Greater Elgin Family Care Center would love to hear how our staff and your experience with us has made a difference. Tell us your story!
File a Complaint
Greater Elgin Family Care Center has earned the Gold Seal of Approval. If you’d life to file a complaint, click here and follow the link.
